Call Us: (+1) 604.277.1650

Welcome to Alphada!

Customer Service

 

Minimum Order : $200.00

Payment Methods :

Credit Cards (please fax credit card authorize to 1866-727-8885
Company Check
Prepayment or Deposit (30%) - please send payment to our company address
C.O.D. Money Order

Shipping & Delivery

All orders are shipped within 48 hours of payment receipt except weekends & holidays. Shipping is via Canpar or Canada Post unless special instructions are given by customer. Please specify shipping address when you place an order. Actual shipping charge will be added to your invoice once shipment leaves our warehouse.

Returns & Replacements
You must send an email with reason for return/exchange prior to returning package. "factory damaged" items must be return within 10 days from the receipt of merchandise , we'll record credit towards next purchase or replace toward next shipment. We do not accept used or worn products for return.

If the customer is unsatisfied with their purchase, customer may return the product. There is a 20% restocking fee on all products being returned. The product must be returned within 10 days of the time product is received by customer. After the 10 days no returns will be accepted. Any products returned, must be returned with all original packaging, accessories, and documentations.
Shipping Cost :
If the product is being shipped back in for return, the customer will take full responsibility for getting the item to us. This also includes coordinating insurance of the such item(s) with the shipping company. The shipping cost will also be on the responsibility of customer. We will not take responsibility for undelivered items or items delivered defective, broken or in any other form other than that of its original form when bought. We reserves the right to refuse any return in which the product is disassembled or not in its original form, with its original instructions, accessories, manuals, and anything else that came with the original package. Products that are determined to have been damaged by the customer will also be denied for return. Please make sure the return is in its original form.